From Conflict To Clarity: Why The ADR Experience Matters In Successful Resolution

With legal disputes at an all-time high and courts facing record backlogs, alternative dispute resolution (ADR) is more relevant than ever. As attorneys and clients turn to ADR, it is important to understand how the "behind the scenes" case management can facilitate a smoother process and ultimately support a successful settlement.

While choosing the right mediator or arbitrator may be the main focus when entering into the ADR process, the importance of picking an appropriate ADR provider should not be overlooked. The professionalism of case administration, the sophistication of the technology, the level and consistency of the support, and the comfort and convenience of the facilities all factor into the overall client experience, which can impact the outcome.