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ARTICLE · 09 MAY 2025

American Arbitration Association Announces New Consumer And Employment Arbitration Rules

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As we previously reported, the American Arbitration Association has been considering changes to its rules for consumer and workplace arbitrations. In February 2025, the AAA requested public comments on proposed changes to its rules

United StatesLitigation, Mediation & Arbitration
Archis Parasharami
Archis Parasharami
Kevin Ranlett
Kevin Ranlett
Daniel E. Jones
Daniel E. Jones
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As we previously reported, the American Arbitration Association has been considering changes to its rules for consumer and workplace arbitrations. In February 2025, the AAA requested public comments on proposed changes to its rules. We submitted comprehensive comments to identify ways to improve the proposed rules to ensure fairness for all while reducing the risks of abuse of the arbitration process—especially in mass arbitrations.

The AAA has published at least some of the comments it received about its proposed consumer and employment rules, although the AAA allowed a number of commentators to remain anonymous.

After considering these comments, the AAA issued the final version of its new Consumer and Employment/Workplace Arbitration Rules, which became effective on May 1, 2025. In some good news, the AAA adopted some of our suggestions. But unfortunately other aspects of the rules will not improve the fairness and efficiency of arbitrations.

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