Offering Ridesharing Services To Patients: Uber Risky?

More than three million Americans miss or delay medical appointments every year because of inadequate transportation,¹and ridesharing companies are eager to break into the $3 billion industry.²

Several ridesharing companies are providing non-emergency medical transportation (NEMT) services in cities across the country. As traditional public transit and taxi cab services can be fraught with cancellations, delays, and lengthy travel time, ridesharing platforms appear to offer promising solutions to access and continuity of care issues, particularly for vulnerable patient populations with limited resources. Just as ridesharing companies have aimed to fill a need in the market for general transportation, they see a need to be met in the NEMT space as well.