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ARTICLE · 27 FEBRUARY 2024

Valentines Day Glitch: E-Verify Photo-Match Mayhem

Seyfarth Shaw LLP
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On the morning of February 14, 2024, several clients reached out after encountering issues with the photo matching tool in E-Verify.

United StatesImmigration
Dawn Lurie
Dawn Lurie
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On the morning of February 14, 2024, several clients reached out after encountering issues with the photo matching tool in E-Verify. They reported discrepancies where the photos transmitted by E-Verify did not align with the photos on the employees' documents. It became increasingly clear that E-Verify was not rendering the correct photos from the government's databases. Instead, random photos were appearing on the photo-match screen. We quickly investigated, reaching out to several electronic I-9 vendors, and clients, to assess the scope of the issue. After confirming that the issue was widespread, we informed U.S. Citizenship and Immigration Service (USCIS). Fortunately, the agency was able to quickly resolve the problem.

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