CFPB Ombudsman Office Issues Annual Report For FY 2017

The Consumer Financial Protection Bureau ("CFPB") Ombudsman published an Annual Report titled Advocating for Fair Process in Consumer Financial Protection. The report detailed CFPB Ombudsman initiatives undertaken in 2017 and highlighted:

• implementation of recommendations on documenting ex parte communications regarding proposed rules. This included standardizing the process for requesting such communications and instituting a defined time frame for responding to requests.
• implementation of recommendations on improving the categorization options for the consumer complaint database.
• making CFPB print materials more accessible for different groups of people, including adding language instructing interested parties on how to request educational materials in large print and Braille;