Navigating An Understaffed Workforce

Much like everything else, there is no certainty as to how long the labor shortage will continue. That said, there are a few strategies to address this issue:

1. Cross-Train. There are plenty of responsibilities that can be delegated to other staff. Ask your team what responsibilities they may have that they could teach someone else in the office with no prior education or training on. Examples include how to schedule an appointment properly, print a receipt or email one to a patient and prep a room. The point is to have all staff demonstrate that they can properly perform these tasks. To provide an incentive, some practices are attaching bonuses or raises for staff members who learn all the items.