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ARTICLE · 29 APRIL 2022

CFPB And NY AG Sue Remittance Provider, Citing "Repeat Offender"

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On April 21, the CFPB and New York Attorney General's Office filed a complaint against a remittance provider.

United StatesConsumer Protection

On April 21, the CFPB and New York Attorney General's Office filed a complaint against a remittance provider alleging that the provider (i) repeatedly gave senders inaccurate information about when their remittance transfers would be available to recipients abroad; (ii) repeatedly failed to provide the investigations, responses, or remedies required when consumers complained of remittance-transfer errors; and (iii) failed to comply with policy-and-procedure and document-retention requirements. The complaint also alleges that the company engaged in unfair acts and practices by failing to timely make remittance transfers available to recipients or to timely make refunds available to senders. The complaint alleges that the these actions violated the Electronic Funds Transfer Act and its implementing Regulation E and the Remittance Rule and the Consumer Financial Protection Act, among various consumer financial protection laws.

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