Foreword
Change has already arrived in transport. The current wave of
digital innovation, which has brought us travel planning on our
smartphones and far greater access to customer information, was
predicted in our 2012 Deloitte University Press publication and the
pace of change is accelerating.
In the last three years digital disruption has become more
widespread and companies like Uber have grown to become
multi-billion dollar global enterprises. It is now timely to update
our research and to examine the trends that we believe will be
relevant to the future of the metro, rail, road, air and automotive
industries.
Smart mobility strives to integrate all modes of transport to
provide the vision of a seamless end to end journey experience.
Technology has a major role to play as the transport sector now
stands on the brink of great change, where digital innovation will
go further to bring about improvements in operations, asset
management and the delivery of
