The Consumer Rights Act 2015: Implications for the Transport
and Logistics Sector
Written by Nick Purnell
The Consumer Rights Act, described by the Department for
Business, Innovation and Skills as "the biggest overhaul of
consumer law for a generation", comes into force in October
2015. Anyone supplying goods, services or digital content to
consumers and businesses in the transport and logistics sector
should note in particular the following changes:
1. Contractual status of information
Statements made by or on behalf of a service provider to a
consumer will now form part of the contract if they are taken into
account by the consumer when deciding whether to enter into the
contract, or when making decisions in relation to the service after
entering into the contract. For example, if a salesperson tells a
consumer that goods will be delivered within two days, this could
become the contractual delivery period.
