Finally, Shippers Have the Upper Hand!
While delivery volume has slowed since the dramatic increases
seen during COVID-19, consumers continue to expect high-quality
courier services with increased customer contact and control.
Though higher than pre-pandemic levels, volume has slowed since
2021 with a fall in online demand, consumers expect a greater
degree of communication and choice over delivery speed.
Amazon logistics' expansion, alongside an increased presence
from Evri and a sharp rise in small or independent couriers, has
seen a reduction in Royal Mail's market share.
In addition to the market's main players, competition within
the industry is steadily increasing. However, a slightly slower
employee growth rate indicates that subcontracted and self-employed
delivery drivers are also emerging as a viable courier option.
