DACB's technology lawyers support their clients from a wide
range of sectors with complex tech sourcing deals. In this two part
series, Aneeqa Kisil explores some of the major issues in IT
contracts for buyers and suppliers recently encountered by the DACB
team. This first article explores three key considerations for
customers throughout the project lifecycle.
The beginning: customer requirements and obligations
A technology customer ought to be able to rely on its chosen
supplier's expertise and professionalism. However, successful
technology contracts usually require significant efforts on the
customer side as well, commencing with the outlining of customer
requirements prior to entering into an agreement and continuing on
through the project with the provision of testing and feedback.
Whilst customer involvement is even more important when an
iterative agile development methodology is followed (and a
traditional detailed specification cannot be drafted at
