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ARTICLE · 31 AUGUST 2023

How Work Is Changing: AI, Automation And Virtual Coworkers

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Effective leaders use technology to connect with employees, helping them to see opportunity – not threats – in advancements such as AI.

United KingdomTechnology
John M. Bremen
John M. Bremen

Effective leaders use technology to connect with employees, helping them to see opportunity – not threats – in advancements such as AI.

As knowledge work becomes more virtual and automated through AI, robotics and other technologies, effective leaders recognize new risks and opportunities.

According to a recent WTW survey, the number of U.S. companies that automate work is expected to climb to 74% in three years (up from 51% three years ago). Companies also expect over half of their employees to work either fully remotely or hybrid in three years, compared with only 15% before the pandemic.

With thanks to WTW's Tracey Malcolm, effective leaders take six actions to reimagine how and where work gets done in an ever-changing work landscape:

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