The paradox of the robotic age is that automation will only make
human skills more valuable. The World Economic Forum estimates that
75 million jobs will be lost to automation by 2022 but 133 million
new jobs will be created – jobs requiring uniquely human
qualities such as emotional intelligence and fine judgment. But
unlike robots, humans have opinions – and that presents its
own challenges for employers.
Our survey warns of an unprecedented rise in workplace activism
ahead, across all sectors and geographies. As employers explore
different working models and advanced technologies, those working
for them are becoming more vocal in articulating their views
– about the workplace, their employer and about wider social
issues – enabled and amplified by social media. The voice of
the workforce will insist on being heard as never before. If
traditional, internal communication channels fail to meet their
needs, external means of raising concerns will fill the
