1. GENERAL NEWS
1.1. Scanning – Changing the way HMRC handle customer
post
HMRC has announced the first phase of the Scanning capability
for handling customer correspondence relating to its compliance
checks has now been implemented. This first phase includes
enquiries into Self Assessment returns of non-business customers
and compliance checks on employers. The plan is to implement
scanning for the large majority of its compliance checks during
2011-12.
Scanning the incoming mail is supposed to mean that the
documents and letters received will be linked to the customer case
record and available to Caseworkers within 36 hours and should help
to reduce the risk of post going astray. A single PO Box address
and case reference will be used to identify the mail that is part
of this process and these details will be shown on our outgoing
mail.
