1. General
1.1. HMRC to scan incoming post
HMRC has announced that it intends to scan incoming post.
Scanning will enable HMRC to create electronic images of the
post received. The scanned material will be assigned to cases using
electronic document management systems.
Scanning will be introduced in phases. The first phase of the
roll out will begin in March 2011 and will continue in phases
during 2011/12.
A single PO Box address will be used to identify the mail that
is part of this process. HMRC will clearly state this address on
outgoing correspondence.
In addition to the PO Box address, HMRC will provide a reference
on outgoing correspondence. This reference must be clearly stated
on replies to them. The reference will be prefixed by one of the
following letters listed below:
