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ARTICLE · 08 SEPTEMBER 2011

Key Performance Indicators (KPIs) – What They Are And What They Do

TCii Strategic and Management Consultants
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Few organisations really monitor their true key performance indicators (KPIs) and few have explored what a KPI actually is.

United KingdomStrategy

Few organisations really monitor their true key performance indicators (KPIs) and few have explored what a KPI actually is. This article answers three fundamental questions:

1. What is a KPI?

2. What are the characteristics of KPIs?

3. What are the different types of performance measure?

1. What is a KPI?

KPIs represent a set of measures focusing on those aspects of organisational performance that are the most critical for the current and future success of an organisation. There are only a few KPIs in an organisation (no more than ten), and they have certain characteristics.

2. What are the characteristics of KPIs?

KPI characteristics include the following.

  • KPIs are non-financial measures

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