The Ofcom Consumer Experience Report 2014

Ofcom has published its ninth annual report on the consumer experience of telecoms, internet, digital broadcasting and postal services. The report analyses the overall experience of residential consumers, across various demographic groups, of the communications markets over the past 12 months. In particular, the report looks at the following areas:

Changing Use of Communications

There has been a 5% rise in the number of people who use their mobile phone to access the internet, up from 53% in 2013 to 58% in 2014.

In the last year there has been a decrease in the number of households with televisions, from 98% to 96%. Students are the group that are most likely to live in a household without a television.