Log in or register
Share on LinkedInShare on LinkedIn

ARTICLE · 15 JANUARY 2013

Salesforce Customer Sues Over Support

DMH Stallard LLP
DMH Stallard LLP
Contributor
DMH Stallard LLP

DMH Stallard LLP

DMH Stallard delivers successful outcomes for businesses and individuals by providing tailored...

View firm profile
Explore more from DMH Stallard LLP

Houston-based Salesforce.com customer manufacturer Bray International is suing Salesforce.com after an upgrade to a Premier Support licence allegedly "proved unworkable".

United KingdomMedia, Telecoms, IT, Entertainment
DMH Stallard
DMH Stallard

Houston-based Salesforce.com customer manufacturer Bray International is suing Salesforce.com after an upgrade to a Premier Support licence allegedly "proved unworkable".

The claim alleges that Salesforce has failed to respond to support queries within the agreed time, has not adequately provided worldwide support due to use of dialects different to those of the customer and that it failed to provide 6-monthly health checks. Bray alleges that each of these is a breach of contract, fraud, negligent misrepresentation and as a result Bray should be entitled to a refund and compensation.  Without Salesforce's defence, we have only heard one side of the story and, until a judge rules, it's not appropriate to comment in detail.

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

Register for freeORLog in

Related Articles

Legal Intelligence Newsletters: sign up for the latest legal and regulatory news on your chosen topics

Read more about

Related Comparative Guides

See more popular content from

Article

Evolution Delivered: What Regulation (EU) 2026/2202 Means For EU261 Reform

The European Union has enacted its most comprehensive overhaul of passenger rights legislation in over twenty years, introducing significant operational changes for airlines while maintaining the core architecture of the existing compensation framework. With implementation required by October 2027, carriers face expanded obligations around automatic reimbursements, rerouting rights, and assistance provisions, alongside new clarity on extraordinary circumstances and claims procedures.
European UnionMedia, Telecoms, IT, Entertainment
Burges Salmon LLP
Burges Salmon LLP
Article

The EU Kids Act: Not Just A Social Media Ban, And Not Just An EU Problem

The European Commission has proposed the EU KIDS Act, a comprehensive regulation that extends far beyond a simple social media ban for under-13s. This ambitious framework introduces tiered age-based restrictions, safety-by-design obligations across digital services including AI chatbots and online games, and mandatory certified age-verification systems. With potential fines reaching 6% of global turnover and enforcement mechanisms piggybacking on existing DSA machinery, organisations offering digital servic
European UnionMedia, Telecoms, IT, Entertainment
Burges Salmon LLP
Burges Salmon LLP
Article

EU Kids Act: What Do The Planned Age Restrictions And Safety Requirements For Minors Online Mean For Providers?

The European Commission has proposed the EU KIDS Act, introducing comprehensive restrictions on minors' access to social media and video-sharing platforms while imposing extensive online safety requirements across digital services. This landmark legislation will require businesses to implement safety-by-design frameworks, age verification systems, and guardian controls, with particularly stringent compliance obligations for Very Large Online Platforms that must prove their services are safe through independ
European UnionMedia, Telecoms, IT, Entertainment
Winston Taylor
Winston Taylor
Article

HFSS: ASA Rulings Provide Clarity On Where “brand Advertising” Ends And Product Advertising Begins

The UK's Advertising Standards Authority has issued new guidance on how it will enforce restrictions on advertising less healthy food and drink products online and on television. Through several July 2026 rulings involving major brands like M&M's, Domino's, and KFC, the ASA clarified when the 'brand advertising exemption' applies and when product imagery crosses the line into depicting specific restricted products.
United KingdomMedia, Telecoms, IT, Entertainment
RPC
RPC
Article

Advertising In ChatGPT: What Retailers Need To Know

OpenAI's integration of advertisements into ChatGPT marks a significant shift in how retailers can reach consumers through conversational AI. As this emerging channel offers contextual relevance at moments of genuine purchasing intent, retailers must navigate complex advertising regulations, data protection requirements, and sector-specific rules to ensure compliance while capitalizing on this novel marketing opportunity.
United KingdomMedia, Telecoms, IT, Entertainment
Browne Jacobson LLP
Browne Jacobson LLP
Article

New Subscription Rules Are Coming: Is Your Business Ready?

Businesses and consumers have grown to love subscription models, though their reasons may differ. While these models offer convenience, they can be complicated and difficult to exit. This may lead to consumers paying for services they no longer want or use. The government is addressing this through the Digital Markets, Competition and Consumers Act 2024. The new rules are expected to come into force in January 2027.
United KingdomCorporate/Commercial Law
DMH Stallard LLP
DMH Stallard LLP
Article

Government Proposes Targeted Biodiversity Net Gain Reforms For Minor, Medium And Brownfield Development

The Government has published its response to the 2025 consultation on improving the implementation of biodiversity net gain (“BNG”) for minor, medium, and brownfield development in England. The proposed package of targeted reforms are intended to reduce disproportionate cost and administrative burdens on developers while retaining the core requirement to deliver a minimum 10% net gain from most development.
United KingdomGovernment, Public Sector
DMH Stallard LLP
DMH Stallard LLP