Light Touch Required In Flood Aftermath

Insurers need to strike a fine balance between compassion and efficiency over the next few months as the aftermath of the recent floods takes its toll, according to insurance fraud experts at law firm Browne Jacobson.

While it is important to deal with immediate concerns, such as providing householders with appropriate alternative accommodation, robust systems to guard against fraudulent claims need to be put in place quickly, according to the firm.

Simon Robinson, one of Browne Jacobson’s insurance partners is concerned that many insurers may face significant increases in the number and scope of fraudulent claims over the next few months. He said: “Research* shows that 48% of people would not rule out making a fraudulent insurance claim in the future, and recent flooding gives people a great opportunity to do so. While insurers need to be sensitive at a time when some families are facing trauma and loss, recent catastrophes in the Midlands, Wales and the North