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ARTICLE · 22 APRIL 2022

Stop Marketing Performance

Not marketing performance is a very hard concept for the industry to grasp. Some people just can't get there, regardless of the logic. And the logic is hard to refute.

United KingdomFinance and Banking

Not marketing performance is a very hard concept for the industry to grasp. Some people just can't get there, regardless of the logic. And the logic is hard to refute.

Can anyone out there guarantee returns? The answer , are sounding no. Should you build messaging and brand around something you can't guarantee? The answer, are sounding no.

I want to let that sit out there for a bit and let the chorus of "buts" die down. When I confront the industry with this logic, the discomfort is palpable. I am not joking. People get verbally abusive, walk out of rooms, go red in the face, etc. I understand. I also get mad when I have invested a great deal of time in a given position, only to find out that I am wrong. People within the industry have spent 30 years convincing themselves that performance is all that matters. Shifting away from that is going to be tough.

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