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ARTICLE · 14 NOVEMBER 2025

The Pensions Brief: November 2025

Mayer Brown
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The Information Commissioner's Office (ICO) has issued a penalty notice imposing a £14 million fine on Capita for infringements of the UK General Data Protection Regulation (UK GDPR)...

United KingdomEmployment and HR
Giles Bywater
Giles Bywater
Katherine Carter
Katherine Carter
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Issues affecting all schemes

Cyber security – £14 million fine for breach

The Information Commissioner's Office (ICO) has issued a penalty notice imposing a £14 million fine on Capita for infringements of the UK General Data Protection Regulation (UK GDPR) relating to a cyber security incident suffered by Capita in 2023. Following its investigation into the incident, the ICO concluded that Capita had breached its obligations under the UK GDPR to process personal data in a manner that ensures the security of that data and to implement appropriate technical and organisational measures to respond effectively to the incident. In particular, Capita had:

  • Failed to prevent a single point of access expanding.

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