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ARTICLE · 03 AUGUST 2020

Spotlight On The Pensions Ombudsman

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The Pensions Ombudsman has published his latest annual report for the year 2019/2020.

United KingdomEmployment and HR
Ian Gordon
Ian Gordon
Charlotte Scholes
Charlotte Scholes
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The Pensions Ombudsman has published his latest annual report for the year 2019/2020. The newly structured Ombudsman is making fewer formal determinations and more complaints are being dealt with by the Early Resolution Service (ERS).

THE ANNUAL REPORT 2019/2020

The headlines

As we noted in the Week in Pensions for the week commencing 20 July, some of the big "take home" points from this year's annual report are as follows:

  • informal resolutions have risen to 95% in 2019/20 compared to 80% the previous year;
  • full scale investigations are reducing (from 1,528 in 2018/19 to 1,192 in 2019/20), in line with expectations from the introduction of the early resolution procedure; and

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