Prioritising Member Experience In Your De-Risking Project

Jenny Neale and Sarah Collison reflect on the importance of taking into account differences between insurers when making your selection decision and provide top tips for how to best work with your insurer.

With the growth of the bulk annuity industry over recent years, insurer processes and administration standards are evolving both to meet the increased volume of business written and due to focus from trustees and advisers to ensure the best possible standards for members.

When it comes to administration standards the trend over the last few years for full scheme buyouts means member experience is front and centre of mind, closely followed by process management to get to buyout effectively.