Dealing with bullying

The Problem

Claims that Gordon Brown bullied his staff have sparked discussions about bullying in the workplace. It is believed that this costs UK businesses billions of pounds each year, leading to sickness absence and increased turnover of staff. In the hospitality industry, a culture of bullying has been a longstanding problem. Now, according to recent reports, the recession has led to a rise in such behaviour, caused by increased pressure at work and longer working hours.

So, how should employers tackle this difficult issue?

The Law

There is currently no legislation dealing with bullying itself. However, employees may be able to bring a claim in the employment tribunal using discrimination legislation and, in particular, provisions relating to harassment (defined as 'unwanted conduct' that 'has the purpose or effect of violating a person's dignity or creating an offensive, intimidating or hostile environment'). In serious cases, an employee may be able to