University Staff On Strike: Legal Comment

Tens of thousands of staff at 150 universities across the UK went on strike this week over pay, working conditions and pension cuts.

Industrial action short of a strike is also underway, including not covering for absent colleagues, refusing to make up for work lost to strike action and working to rule.

Susan Matthews, principal associate at national law firm Weightmans, comments on the long-term impact this action will have on student complaints. She said:

"On top of addressing issues underlying strike action, universities will also need to be prepared to manage the risk of a wave of complaints from students who have seen courses, exams or support services disrupted.

"Here, universities can face a perfect storm. As part of their standard procedures, some will rely on the goodwill of staff volunteers to help manage complaints – staff who may not now be inclined to offer any support. This increases the risk of complaints building up, and what can ultimately