The Consumer Rights Act 2015: Implications For The Transport And Logistics Sector

The Consumer Rights Act, described by the Department for Business, Innovation and Skills as "the biggest overhaul of consumer law for a generation", comes into force in October 2015. Anyone supplying goods, services or digital content to consumers and businesses in the transport and logistics sector should note in particular the following changes:

1.  Contractual status of information

Statements made by or on behalf of a service provider to a consumer will now form part of the contract if they are taken into account by the consumer when deciding whether to enter into the contract, or when making decisions in relation to the service after entering into the contract. For example, if a salesperson tells a consumer that goods will be delivered within two days, this could become the contractual delivery period.