Finding A Fair Balance For Subscribers

Yesterday, I spotted two articles on the BBC about subscription contracts. Subscription models (or importantly regular repeat revenue models) are highly prized by financiers and have thus become the preferred business model for consumer contracts.

Following an investigation by the UK Competition and Markets Authority (CMA) focussed on anti-virus software and a broader review of consumer protections; the Digital Markets, Competition and Consumer Bill (the Bill) published earlier this year includes proposals on how subscription contracts need to be presented to consumers and how automatic renewals must be processed in order to be fair. The Bill includes proscriptive documentation and cooling-off periods as well as the need for multiple reminders about auto-renewal. The Bill also requires cancellation to be possible in one-click. The streaming service, Disney + isn't happy with the proposals on the basis they will create email-fatigue for consumers who are likely then