New Development
The Information Technologies and Communication Authority (ITCA)
published the Draft Regulation ("Draft
Regulation") Amending the Regulation regarding the
Rights of Consumers in the Electronic Communication Sector
("Regulation") will be open to public
consultation with the Decision no. 2021/İK-THD/188 on 6 July
2021. The Draft Regulation seeks to align the Regulation with the
Identity Authentication Regulation and includes new liabilities for
operators. The Draft Regulation is available here (in Turkish).
What's New?
Operators' New Liabilities
The Draft Regulation sets forth certain transparency liabilities
toward consumers. These liabilities include informing subscribers
of extra charges in the subscribed tariff, providing transparent
information concerning campaigns and tariffs, and informing
consumers in the most transparent way. Additionally, operators must
provide consumers with the means to compare different
operators' offers on the
