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ARTICLE · 12 JULY 2016

Turkey Introduces Rules for Disabled Customer and Over 70s to Improve Accessibility and Safety for Banking Services

Moroglu Arseven
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Turkey has introduced regulations to improve accessibility to banking services for disabled customers, as well as customers over 70 years old.

TurkeyFinance and Banking
Dr. E. Seyfi Moroğlu, LL.M.
Dr. E. Seyfi Moroğlu, LL.M.
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Turkey has introduced regulations to improve accessibility to banking services for disabled customers, as well as customers over 70 years old. The changes aim to increase safety and ease of use for banking services. New rules include providing documentation in braille, sign language and audio formats, as well as changes to ATM functions and related security. All banks in Turkey must comply with the new rules by 1 January 2018.

The Banking Regulatory and Supervisory Agency issued the Regulation on Accessibility of Banking Services ("Regulation"), published in Official Gazette number 29476 on 18 June 2016.

To access the services contemplated by the Regulation, customers must submit documents (or approved copies) to their bank, showing more than 40% impairment or disability. Customers above the age of 70 can access the services without notifying or submitting documents to the bank.

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