ARTICLE · 30 MARCH 2017

Get All Your Winter Essentials: Online Shopping

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Winter has arrived in South Africa and it is time to brace its chill by stocking up on your winter essentials.

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Your rights when shopping online

Winter has arrived in South Africa and it is time to brace its chill by stocking up on your winter essentials. Increasingly consumers are preferring to shop online, however, before you click 'checkout' and start swiping your credit cards, are you aware of your rights as a consumer when shopping online?

The Consumer Protection Act (CPA), Electronic Communications Act (ECTA) and Protection of Personal Information Act (POPI) all contain provisions to protect your online experience so that you have similar protection as if you had physically walked into the store to make a purchase.

The Online Purchase

Online retailers must provide online shoppers with essential information on its website, including its full names, physical address, adequate description of the goods or services being sold, the price payable and the terms of the agreement of sale. Should the online retailer not do so, you have the right in terms of section 43 of

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