CCMA Process

The Commission for Conciliation, Mediation and Arbitration (CCMA) promotes fair practices in the work environment, and ensures that labour disputes that fall within its jurisdiction are resolved efficiently, cost effectively, and with the least amount of formalities.

An employee is able to refer a dispute to the CCMA by submitting a Labour Relations Act (LRA) 7.11 referral form to the CCMA and delivering a copy of it to the employer. The employee can deliver the referral form to the employer physically or by email or by fax or by registered mail. When submitting the referral form at the CCMA, the employee must also attach proof of delivery on the employer. The employee can submit the referral to the CCMA physically or by email or by fax. The employee or trade union referring a dispute must identify the parties to the dispute (including their contact details) and the nature of the dispute but is not required to submit a detailed statement of the facts of the dispute.