All over the world, households and businesses are affected by
electricity issues, the availability or non-availability of it,
however, each country faces its own unique circumstances. These
challenges take different forms ranging from reliability to
rationing, transparency in billing and affordability.
In Nigeria, the Nigerian Electricity Regulatory Commission
(NERC) regulates the electricity service providers and ensure
reliable, safe, and affordable electricity across the Nigerian
Electricity Supply Industry (NESI). The Customer Protection
Regulations (CPR) 2023 were issued to consolidate existing consumer
protection instruments into a single framework. The Regulations are
designed to protect end-use customers, improve access to
electricity, and align service standards with international best
practices. They also set minimum service standards to ensure
transparency, fairness, and accountability by distribution
licensees.
