Emotional Intelligence In The Workplace

Introduction

The relationships between individuals and organisations are getting more complicated nowadays. The interactions between workers can have both positive and negative impacts on the overall performance of the organization.

Bhavana Arora (2017) noted that our education system is designed in such a way that it focuses on developing our cognitive and intellectual intelligence while neglecting the emotional side of the personality. Interestingly, job roles that involve constant interactions with people and individuals that occupy such roles will need soft skills competence and a developed emotional intelligence.²

Having emotions is a core characteristic of all humans and to lack emotion is to be non-human. Emotions are so important to human nature and interactions that to acknowledge and manage emotions effectively not only leverages on a fundamental driving force to human behavior, if properly harnessed and channeled, emotional maturity and emotional