Over the past few days, Malta has been facing an
unprecedented challenge with persistent power cuts. These power
outages have significantly disrupted daily life, affected
businesses, households, and essential services, not to mention the
sanity of a good number of people.
Just as with cancelled flights or concerts, consumers
have rights in these circumstances, notwithstanding the fact that
the sole provider of electricity in Malta and Gozo is a public
limited liability company which is partially controlled by the
Government of Malta – i.e. – Enemalta.
In this article, we aim to provide some guidance on remedies
available to disgruntled consumers.
1. Insurance
If a property or business is covered by an insurance policy,
there is a good chance that it is entitled to compensation for
some, if not all, the damages and losses suffered. Consumers and
businesses would do well to read their policies and speak to their
insurers.