Payment Accounts: New CSSF Circular

On 19 October 2018, the CSSF issued a new Circular 18/700 ("Circular") relating to the Law of 13 June 2017 on payment accounts ("Law").

This Circular brings transparency and strengthens the protection of customers in the area of payment accounts through four obligations to be respected by payment service providers such as banks or payment institutions:

1. establishment of a tariff information document. The document has to be provided to consumers before opening a payment account, and shall include fees related to services enumerated by the Grand Ducal Regulation of 6 June 2018, in the form as described in Regulation (EU) 2018/34;
2. providing free annual statement of fees incurred. The statement has to be sent at least once each year, the transmission mode is determined through an agreement between the consumer and the payment service provider, and the form is described in Regulation (EU) 2018/33;