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ARTICLE · 11 MARCH 2013

Upskilling To Meet Diverse Client Needs

The Retail Distribution Review (RDR) represents a major change for the financial services industry.

JerseyFinance and Banking

By Simon Prescott, Head of Islands Corporate Banking Lloyds TSB

Training colleagues to deliver better results

The Retail Distribution Review (RDR) represents a major change for the financial services industry. Initiated by the Financial Services Authority in the UK, it has been designed to help consumers achieve a fair deal in the products that they buy and in the advice that they take. As is often the case in terms of the UK's legislation and guidelines, Jersey will follow suit to ensure best practice and to further enhance Jersey's standing as a stable and well-regulated international finance centre.

Financial advisers in retail banking have been extending their professional qualifications and, on the corporate side, the Offshore Banking Certificate has been very popular. Training is not only necessary and indeed relevant for client-facing teams but also for those in senior and management positions. Many have undertaken or are undertaking the Institute of

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