The head of the Banking and Finance team in Jersey and Europe,
partner Katrina Edge, was interviewed for the Legal 500 Offshore
Special Edition which was published in November 2019 about the need
for offshore firms to take a global approach.
What’s the main change you’ve made in the firm that
will benefit clients?
Our focus is on delivering market-leading client service by
being the most advanced offshore firm in digital service delivery
and innovation. We have rolled out an award-winning,
cross-jurisdictional initiative to streamline our transaction
processes, promote a culture of continuous improvement and
ultimately deliver a better client experience.
As part of this firm-wide infrastructure investment and
development programme, we train all employees in process-mapping
skills. This involves our legal teams working alongside our
dedicated service innovation team to streamline and refine the way
that client work is undertaken, to deliver a more
