Change In Practices: Continuing Standards (COVID 19 And Working From Home)

Covering topics of: CDD, Data Protection, Voice Recording, Short Selling and other fund matters

Applicable to: each financial industry sector, investment businesses, funds and fund services businesses

These unprecedented circumstances have caused the practices with which we are all so familiar, not least through absence from a structured office environment, to be called into question.

As we are all finding our feet in a somewhat changed working environment there are a few things that have occurred to us, relating to home working, which are matters we know industry participants to be concerned about.

1. Customer Due Diligence – certification

At any point, even while working from home, all financial services employees are required to collect customer due diligence and request refreshed documentation when there is a trigger event. These are usual matters required by the policies and procedures of their employer, which follow the requirements of the handbook