Log in or register
Share on LinkedInShare on LinkedIn

ARTICLE · 14 JULY 2026

FSPO Publishes Overview Of Complaints Made In 2025

William Fry LLP
William Fry LLP
Contributor
William Fry LLP

William Fry LLP

William Fry advises leading Irish and international companies, covering both the public and private...

View firm profile
Explore more from William Fry LLP

In 2025, the FSPO received a record 7,004 complaints, an increase of 13% on 2024. Of these complaints, 6,282 were closed during the year, representing a 6% increase from 2024.

IrelandInsurance
Eoin Caulfield
Eoin Caulfield
Ian Murray
Ian Murray
Niall Campbell
Niall Campbell
Author LinkedIn connections

On 25 March 2026, the Financial Services and Pensions Ombudsman (FSPO) published its Overview of Complaints for 2025 (Complaints Overview), detailing the complaints handled that year.

In this article, we examine the main trends and figures and highlight key points for regulated financial service providers, particularly in the insurance sector.

Overview

In 2025, the FSPO received a record 7,004 complaints, an increase of 13% on 2024. Of these complaints, 6,282 were closed during the year, representing a 6% increase from 2024. The outcomes of closed complaints included settlements and directions totalling c. € 6.17 million.

Some other key takeaways from the Complaints Overview are as follows:

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

Register for freeORLog in

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

View source

Related Articles

Legal Intelligence Newsletters: sign up for the latest legal and regulatory news on your chosen topics

Read more about

Related Comparative Guides

See more popular content from

Article

Central Bank Publishes First Intermediary Newsletter Of 2026

The Central Bank of Ireland has published its first Investment Firm and Intermediary Newsletter for 2026, revealing critical regulatory updates and supervisory priorities for Irish (re)insurance intermediaries. The newsletter addresses sector mapping initiatives, commission disclosure practices, complaints handling procedures, and significant changes to intermediary authorisation requirements that firms must navigate.
IrelandInsurance
William Fry LLP
William Fry LLP
Article

Insurance Quarterly Legal And Regulatory Update: 1 January 2026 – 31 March 2026

This quarterly update examines critical regulatory developments affecting the insurance sector from October to December 2025, including ESG stress testing guidelines, private equity supervision frameworks, and the advancement of the Savings and Investments Union. The document analyzes EIOPA's strategic priorities through 2030, implementation of the Insurance Recovery and Resolution Directive, and evolving AML/CFT requirements under the new AMLA framework.
IrelandInsurance
Dillon Eustace
Dillon Eustace
Article

Warranty And Indemnity Insurance: A Strategic Tool In Irish M&A

Warranty and indemnity insurance has evolved from a niche product to a standard feature in Irish M&A transactions, fundamentally changing how parties allocate risk in private deals. As insurers expand coverage into emerging areas like cyber risk and ESG disclosures, understanding how this insurance works and when to deploy it has become essential for both buyers and sellers navigating competitive deal processes.
IrelandInsurance
William Fry LLP
William Fry LLP
Article

Central Bank Consults On Revised Domestic Actuarial Regime For Irish (Re)Insurers

The Central Bank of Ireland has launched Consultation Paper 171, proposing significant refinements to its domestic actuarial regime and guidance for insurance and reinsurance undertakings. These changes affect the Head of Actuarial Function role, reserving policies, peer review requirements, and various life and non-life specific elements, with the consultation open for submissions until October 2026.
IrelandInsurance
William Fry LLP
William Fry LLP
Article

Government Legislative Priorities For Autumn 2026

The Government has published its Autumn 2026 Legislation Programme, identifying 32 bills for priority publication and 32 bills for priority drafting. This article explores a selection of measures likely to be of interest to businesses, spanning digital economy, strategic infrastructure, litigation reform, financial regulation, competition law, corporate structures, employment, pensions, and healthcare sectors.
IrelandGovernment, Public Sector
William Fry LLP
William Fry LLP
Article

Ireland’s Data Centre Connections: Back Online

Ireland has lifted its data centre connection moratorium and introduced a demanding new framework requiring developers to provide their own generation capacity, source 80% of electricity from new Irish renewables within six years, and meet strict grid stability requirements. The policy creates significant opportunities for developers who can navigate the complex intersection of grid connection, planning permission, and renewable energy procurement, though a pending legal challenge adds uncertainty to the la
IrelandEnergy and Natural Resources
William Fry LLP
William Fry LLP
Article

Time Running Out As AI Transparency Guidelines Published

The European Commission has published comprehensive guidelines on AI transparency obligations under Article 50 of the EU AI Act, with enforcement beginning August 2, 2026. These guidelines establish how organizations must disclose AI systems, mark synthetic content, label deepfakes, and demonstrate compliance, with significant penalties for non-compliance reaching up to €15 million or 3% of global turnover.
IrelandTechnology
William Fry LLP
William Fry LLP
Article

CBI Consults On Third-Party Risk

The Central Bank of Ireland has published a consultation paper proposing new guidance on managing third-party risks that extends beyond traditional outsourcing to encompass partnerships, joint ventures, and fintech collaborations. The proposed framework aligns with recent European Banking Authority guidelines and DORA, introducing a lifecycle-based approach with enhanced contractual provisions and broader scope than the 2021 guidance it will replace. Financial entities now face the challenge of identifying
IrelandFinance and Banking
William Fry LLP
William Fry LLP
Article

Data For Sale: Can Insolvent Companies Realise The Value Of Corporate Data?

Spirit Airlines' proposed $10 million sale of a massive de-identified corporate dataset to Google in its Chapter 11 bankruptcy proceedings raises fundamental questions about whether operational business data can be treated as a realisable asset in insolvency. The transaction highlights the legal tension between preserving a dataset's commercial utility and ensuring individuals cannot be identified, particularly when the data maintains referential integrity across multiple systems.
IrelandInsolvency/Bankruptcy/Re-Structuring
William Fry LLP
William Fry LLP