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ARTICLE · 09 SEPTEMBER 2013

Financial Services Ombudsman Sees Sharp Rise In Complaints

Matheson
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There was plenty of media coverage surrounding the release of the Bi-Annual report of the FSO last month.

IrelandFinance and Banking
Joe Beashel
Joe Beashel
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There was plenty of media coverage surrounding the release of the Bi-Annual report of the FSO last month. 

The review confirmed that the FSO had recorded an increase of 27% in reports compared to the corresponding period in 2012.  In publishing the review, the FSO was critical generally of financial institutions and of the approach of some sectors to complaints received. It confirmed that the complaint outcomes indicated that Banking as a sector had the highest percentage of complaints upheld against it -  with 10% more recorded than in respect of the insurance and investment sectors.  

A copy of the review is available here.

The Ministerial Order necessary to effect the new powers in the Central Bank (Supervision and Enforcement) Act 2013 took effect on 1 September 2013. The FSO now has the power to name regulated financial service providers who have at least three complaints against them substantiated. 

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