In Permanent TSB v Christopher Callan, the Labour Court
found that the dismissal of a senior customer adviser (a control
function) by Permanent TSB ("PTSB"), for
a serious and deliberate error involving a bank draft that breached
PTSB policies of which he was aware, was within the range of
reasonable responses open to an employer.
Mr Callan's case
The incident that led to Mr Callan's dismissal involved an
endorsed bank draft and the facts were not disputed by the parties.
Mr Callan outlined that it was a busy day and he was stressed
because of problems with a machine. Mr Callan informed a female
customer that her bank draft needed to be endorsed by her partner.
She had "got flustered" and said that it was not
a joint account. Mr Callan said he was
"distracted" and told the customer in question
to put both names on the draft. Mr Callan then lodged the draft to
the customer's account.
