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ARTICLE · 26 MARCH 2010

Thinking Outside the BPO: Knowledge Process Outsourcing to India

Mayer Brown
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A new form of global outsourcing to India, known as "knowledge process outsourcing," or KPO, is following on the heels of the remarkably successful Indian market for information technology outsourcing (ITO) and business process outsourcing (BPO).

IndiaEmployment and HR
Sonia Baldia
Sonia Baldia
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Originally published 12 February 2010

Keywords: KPO, ITO, BPO, cost reductions, India, China

A new form of global outsourcing to India, known as "knowledge process outsourcing," or KPO, is following on the heels of the remarkably successful Indian market for information technology outsourcing (ITO) and business process outsourcing (BPO). Like ITO and BPO, knowledge process outsourcing allows client companies to realize substantial cost reductions by offshoring domestic business functions to lower-cost foreign venues. KPO differs, however, in terms of its potentially value-adding proposition: effectively structured and implemented, it can help companies gain strategic advantage over competitors by virtue of the types of offshored processes and functions it incorporates.

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