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ARTICLE · 07 JULY 2025

Supreme Court Clarifies Consumer Rights In Citicorp Case

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In a recent landmark decision that was pronounced by the Supreme Court of India (SC) in the case of Citicorp Finance (India) Ltd. v. Snehasis Nanda 2025 INSC 371, the boundaries of consumer protection law...

IndiaConsumer Protection
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Introduction

In a recent landmark decision that was pronounced by the Supreme Court of India (SC) in the case of Citicorp Finance (India) Ltd. v. Snehasis Nanda 2025 INSC 371, the boundaries of consumer protection law in India have been clarified and reinforced.

This decision addresses critical legal issues such as the definition of 'consumer' under the Consumer Protection Act, 1986 (1986 Act), the necessity of privity of contract between the consumer and the service-provider, and the arbitrability of consumer disputes. This article analyzes this decision and explores its broader implication.

Factual background

  • Snehasis Nanda (Nanda), was the owner of a flat in Navi Mumbai, which was mortgaged to ICICI Bank.

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