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ARTICLE · 06 JULY 2021

Stricter Rules Proposed For E-Commerce Entities

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The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India notified and made effective the provisions of the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019 from 24 July 2020.

IndiaConsumer Protection
Supratim Chakraborty
Supratim Chakraborty
Sanjay Khan Nagra
Sanjay Khan Nagra
B. N. Vivek
B. N. Vivek
Parmeet Singh
Parmeet Singh
Ribhu Mukherjee
Ribhu Mukherjee
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Background

The Ministry of Consumer Affairs, Food, and Public Distribution, Government of India (Ministry) notified and made effective the provisions of the Consumer Protection (E-Commerce) Rules, 2020 (E-Commerce Rules) under the Consumer Protection Act, 2019 (Act) from 24 July 2020. Our Ergo on the E-Commerce Rules can be accessed here.

The Ministry has now released a draft amendment to the E-Commerce Rules on 21 June 2021 (Draft Rules) and has requested for views, comments or suggestions to be submitted by 6 July 2021.

Applicability

The E-Commerce Rules regulate the activities of an 'e-commerce entity'. The term 'e-commerce entity' hitherto was defined to mean 'persons who own, operate or manage digital or electronic facility or platform for electronic commerce'. The Draft Rules propose to amend the definition to now include: (i) entities engaged by e-commerce entities for the purpose of fulfilment of orders placed by a user on its platform; and (ii)

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