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ARTICLE · 26 AUGUST 2019

E-commerce/ Online Aggregators: Implications Under The New (Indian) Consumer Protection Act, 2019

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The Indian consumer protection framework received a much-needed overhaul with the Consumer Protection Act, 2019 ("COPRA") receiving the presidential assent on August 9, 2019.

IndiaConsumer Protection
Anu Tiwari
Anu Tiwari
Aditya Alok
Aditya Alok
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The Indian consumer protection framework received a much-needed overhaul with the Consumer Protection Act, 2019 ("COPRA") receiving the presidential assent on August 9, 2019. The new COPRA will set up a new consumer grievance redressal body known as the Central Consumer Protection Authority, invested with wide-ranging powers, including search, seizures and summons and seems a step towards aligning Indian consumer protection laws with the global developments in this space.

Whilst hitherto e-commerce platforms/ online aggregators had the "intermediaries" defence, a key change has been to include such intermediaries under COPRA!

Even though COPRA broadly retains the definition of who is a 'consumer' (from the 1986 Consumer Protection Act), it has introduced a new 'explanation' providing that when a consumer 'buys any good' and 'hires or avails of any service' this includes "online transactions through electronic means...", potentially bringing e-commerce platforms/

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