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ARTICLE · 24 AUGUST 2020

Deficiency Of Services Under Consumer Protection Act, 2019

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When a service is found deficient by a consumer, they can lodge a complaint under the Consumer Protection Act, 2019.

IndiaConsumer Protection
Priyanka Batra
Priyanka Batra
Nishtha Das
Nishtha Das
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When a service is found deficient by a consumer, they can lodge a complaint under the Consumer Protection Act, 2019. Thus, the prime requirement is that the matter must fall within the "definition of service", and it must entail a deficiency as per the requirements provided under the Consumer Protection Act, 2019.

Also read Consumer Protection Act, 2019 comes into force

What is "Deficiency of Service"?

  • According to the definition under Section. 2(11) of Consumer Protection Act 2019 ("the Act"), any sort of imperfection, or defect in the feature, quality, amount, worth, authenticity, its capacity or potential, and standard which is obligatory to be maintained and regulated as per the laws and statutes in function or any agreement/contract claimed by the seller, with respect to the products and goods, is known as deficiency.

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