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ARTICLE · 16 JUNE 2025

Consumer Rights vs. Corporate Responsibility: A Legal Perspective

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The District Consumer Disputes Redressal Commission, Mumbai Suburban has recently addressed a consumer complaint under Section 35(1)(a) of the Consumer Protection Act...

IndiaConsumer Protection
Aardra Prathap
Aardra Prathap

Introduction

The District Consumer Disputes Redressal Commission, Mumbai Suburban has recently addressed a consumer complaint under Section 35(1)(a) of the Consumer Protection Act, 2019. The case, Gargi Prakash Joshi & Another v. Wow Momos Foods Pvt. Ltd., centered on allegations of deficiency in service and emotional distress caused by serving non-vegetarian food instead of vegetarian, raising pertinent issues about consumer rights evidentiary standards, and corporate responsibility in India.

Background of the Case

On December 19, 2020, the complainants ordered a "Steam Darjeeling Momo Combo," specifically requesting vegetarian momos at a Wow Momos outlet in Mumbai. Despite stating their preference, they were allegedly served non-vegetarian chicken momos. They argued that this alleged negligence caused mental trauma and hurt their religious sentiments. After a failed attempt at resolution with the company and a subsequent legal notice, the complainants

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