INTRODUCTION
The transformative change in the Indian economy has
significantly altered the way many Indians buy, shop, travel and
explore. The combined effect of the internet, market competition
and rapid innovations have drastically expanded the range of
options and information available to consumers. As a result,
long-standing consumer traditions have been disrupted creating a
need for a novel consumer grievance redressal scheme meant for the
new market. Taking this new and dynamic marketplace into
consideration, the Indian Parliament on 6th August 2019
passed the Consumer Protection Bill, 2019. On 9th August
2019, the Consumer Protection Act, 2019 ("CPA
2019") received assent from the President of India
and was notified in the Official Gazette by the Government of
India. Thereafter, vide Notification dated 15.07.2020, the Ministry
of Consumer Affairs, Food and Public Distribution notified major
provisions of CPA 2019, and declared 20th July 2020 to
be the
