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ARTICLE · 21 OCTOBER 2020

Consumer Protection Act, 2019: A Paradigm Shift ?

Karanjawala & Company
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The Central government has notified the application of the Consumer Protection Act, 2019 with effect from July 20.

IndiaConsumer Protection
Samarjit Pattnaik
Samarjit Pattnaik
Rahul Tyagi
Rahul Tyagi
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The  Central government has notified the application of the Consumer Protection Act, 2019 with effect from July 20. The timing of the notification comes at a time when the industries are already coping with the blows dealt by the lockdown and labour crisis. (The Act had received President's assent last year on August 8).

Both manufacturers and sellers may not immediately be impacted by the coming into effect of the stringent provisions, thanks to all the quasi-judicial fora  that remains largely non-functional (DUE TO COVID-19?).The already low on morale multinational companies will have to bite another bullet.

In this piece we discuss the major challenges that await us and examine the changes brought about in the consumer laws under the new Consumer Protection Act, 2019.

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