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ARTICLE · 16 APRIL 2018

Challenges And Opportunities In Consumer Matters For In-House Counsels

S.S. Rana & Co.
S.S. Rana & Co.
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S.S. Rana & Co.

S.S. Rana & Co.

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The role of an in-house Counsel, is rapidly evolving to keep pace with the changing needs of the businesses that they support.

IndiaConsumer Protection
S.S. Rana & Co. Advocates
S.S. Rana & Co. Advocates
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The role of an in-house Counsel, is rapidly evolving to keep pace with the changing needs of the businesses that they support. In modern times, the scope of work of an in-house Legal Counsels/Legal Manager has shifted from a general advisor and managing compliance obligations to a much wider scope. They now have to handle all kinds of matters that affects the business of their Company. Handling bulk consumer litigation all over the country is one aspect of their work.

A few challenges faced by the in-house Counsels in India, along with a few possible solutions are:

  • It is a common practice that in case of a grievance, consumers generally file complaint against the then dealer/distributors of the Company and do not implead the Company as a Respondent or mention the address of the dealer/distributors instead of the Company address, which often results in a lack of communication of any fresh matters. Due to this, the court notices are not served upon the Company,

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